Every retail SaaS dark pattern you've been burned by — auto-renewal traps, hidden cancel buttons, "AI score" hype, bait-and-switch pricing — we've explicitly engineered against. This page is the policy. Print it. Hold us to it.
We email you 14 days before any annual renewal. Monthly plans show the next charge date in the dashboard and on every invoice. Quiet "$1 trial → $99" trick is impossible — every price change requires explicit opt-in.
If your plan price goes up, your existing subscription keeps the old price for 24 months minimum. New tiers don't auto-bump existing customers. We learned this watching TradingView's 2026 +$120/yr hike on Premium subscribers.
No support ticket. No "talk to a human first" wall. The cancel button is in Settings → Billing, two clicks deep. Cancelled mid-cycle? You keep access until the period ends.
Cancel any time within the first 14 days of a paid plan and we refund the prorated unused portion to the original payment method. After 14 days, we refund unused time on quarterly+ plans. No "store credit" trick.
Going traveling? Stepping away for a quarter? Pause your plan for up to 3 months at no charge. Your watchlists, conviction journal, alerts, and history stay intact. Resume when you're back.
Every support ticket goes to a human within 24 business hours — see /status for the live SLA. Email + Discord. No AI chatbot wall. No "we'll get back to you in 5-7 business days" auto-reply.
The retail trading SaaS market in 2026 is full of operators who treat customers as billing surface area. TradingView raised Premium $120/yr without warning. Robinhood "Schwabbed" trades daily. eToro froze accounts for 7 days. Webull voided expiring options. MEXC held $3.1M from a White Whale customer for 6 months. XTB had a 150,000 PLN credential breach in July 2025 (class action pending).
Our pitch is the opposite. Boring billing. Boring support. Predictable behavior. If we ever break one of these six promises, you can quote this page back at us. We don't have lawyers to argue it.